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December 2013

It's Gift-Giving All Year Long at NCUA's Office of Small Credit Union Initiatives

If you've ever wondered what assistance the Office of Small Credit Union Initiatives (OSCUI) offers, wonder no more! OSCUI offers a variety of services and support throughout the entire year. Helping to sustain the survival of small credit unions, OSCUI provides:

  • Workshops and boot camps
  • Budgeting assistance,
  • Compliance guidance,
  • Strategic planning support,
  • Networking opportunities,
  • and more.

Additionally, a credit union to credit union referral system is in place to help you understand how others have handled similar operational challenges. This year alone more than 1,500 credit union professionals participated in OSCUI-led workshops and boot camps; another 6,900 credit union leaders viewed OSCUI-designed training videos, and nearly 4,500 have participated in OSCUI-produced webinars.

To learn more about the OSCUI programs, check out this 6 minute video for an overview of OSCUI, and more importantly, hear what credit unions have to say about the assistance they received from OSCUI staff. The video is titled, “March in Double Time with OSCUI Training.” 

With OSCUI, the gifts just keep coming! Keep reading for more.

Supervisory Committee Webinar Series

Q: Our credit union is looking for some training assistance for our Supervisory Committee volunteers. Does NCUA offer any training that would help, and if so, can the training be conducted online for the convenience of the committee members?

A: Yes! OSCUI offers a 6-part series of online training video modules specifically geared toward educating members about basic duties and responsibilities of a Supervisory Committee.  The training videos take less than 10 minutes each; review topics such as monitoring management activities, the annual audit, verification of member accounts, handling member complaints and resources available to volunteers. And best of all, access to the training videos is FREE, and accessible anytime, anywhere! 

The Supervisory Committee training videos are also available on DVD. Email to request your copy today! 

Succession Planning Webinar

Q: Our board of directors wants to be proactive and is planning for the future leadership of our credit union. Is there any assistance on the topic of “Succession Planning” available?

A: Yes, OSCUI is holding a free webinar on December 17 at 2 PM EST on the topic of “Succession Planning.” John Dock, Economic Development Specialist with OSCUI, will host the webinar with guest speakers Holly Herman, Management Consultant with Achieving Skills, and Julie Kappenman, Director of Association Compliance Services with Mountain West Credit Union Association. For additional details or to register, click here.  

Archived Webinars: OSCUI maintains an extensive list of archived webinars which can be accessed free of charge by visiting the NCUA Office of Small Credit Union Initiatives video and webinars homepage.

Reminder: January 2014 CFPB Mortgage Rules

Don’t forget to take a look at the December 2013 CU PolicyPro updates, which include policy changes to the new CFPB mortgage rules that are taking effect in January 2014. The full text of can be found in the library section of CU PolicyPro.

In addition, the Association is hosting a FREE Compliance Webinar Series on the specifics of the Dodd-Frank Mortgage Rules. Visit the Association's Education page to register.

CU PolicyPro Policy 2605:
International Remittance Transfers

If your credit union credit union provides international remittance transfers (IRT) as a service to members, Policy 2605 can help ensure that IRTs meet the requirements of Regulation E and the rules published by the Consumer Financial Protection Bureau (CFPB).

The policy covers the basics such as the $15 EFT threshold for covered transfers; the 100 or more IRTs in previous calendar year compliance threshold; member disclosures related to pre-payments; receipts; estimates; exchange rates; third party fees; cancellation and error resolution procedures.

For information about this policy or other CU PolicyPro policies, contact the Association’s compliance department at 800-932-0661, Option #3.

2013 PCUA Awards & Scholarships Due December 31

Did you know the Association offers a variety of awards and scholarships each year?

The deadline to apply for most of the awards/scholarships is fast approaching!Take a look at the "Secrets to Winning" under the various categories, then be sure to apply today by visiting Awards & Scholarships web page.

The Lifetime Achievement Awards recognize one senior management level Professional and one Volunteer of the Year for their personal and career accomplishments, as well as their passion for the credit union movement.

The Credit Union Service, Philosophy, and Financial Education Awards recognize credit unions that participate in successful and unique programs that benefit members and non-members in the community and demonstrate the credit union difference. Chapter categories are available for all awards.

Communications Awards for Newsletter, Annual Report, and Website
Be recognized for the best Newsletter, Annual Report, or Website from PCUA's member credit unions. The winning credit unions will be honored at the PCUA Annual Convention & Expo.

Professional Development Scholarships help rising stars develop into tomorrow's leaders by scholarships to attend the Judge Bradley Leadership School, PCUA Annual Convention or the Fall Leadership Conference.

Every credit union, regardless of size, should have someone deserving of a scholarship which gives him/her recognition, as well as the opportunity for professional development and advancement. Please consider nominating an individual or encourage your staff members and volunteers to apply!

Mobile Lending is Here

Credit unions of all sizes see the
value of

Credit unions are expected to provide lending services through their member’s preferred channel—and mobile is fast becoming that channel. If you haven't considered the CUNA Mutual Group (CMG) lending system yet, now is the time!

The Power of Mobile Lending
The CMG® lending system surpassed the $1 billion mark in total loan requests via mobile devices since Smartphone Loans for launched just two years ago.

Drives more loans
The lending system lets your members apply for a loan when and where it’s most convenient for them while enjoying a faster, more customized loan application experience. Members apply for loans on their laptop after work, or on their smartphone on the car dealer lot, turning a credit union into a 24/7 branch.

Credit unions of all sizes see the value of the system. And since pricing is based on asset size, it makes the technology cost-effective.

We find the cost of the system to be quite minimal and that the benefits far outweigh the price,” said Kelly Friedl, Manager and CEO of Heinz-Del Monte Federal Credit Union in Pittsburgh. “I see it as moving costs from one place to another because helps alleviate what our employees would be doing.”

If you’re interested in learning how the system can help you grow loans and at the same time, meet your member’s demands, contact your Association Account Executive or visit's your member benefit.

CUAnalyzer: It's Your Benefit.

This invaluable resource, powered by Callahan & Associates, provides access to national peer data that can be customized and drilled down to any level; financial reports are easily created, downloaded and shared.

You can establish your own peer groups, benchmark against them; evaluate your credit union’s performance and customize your own reports.

QUESTIONS? If you're unfamiliar with CUAnalyzer, not sure how to login, interested in adding additional users or need a demonstration, contact your Association Account Executive.

Employee Benefits: We Can Help

When it comes to employee benefits, we know you want the best! But we also know this may come with too high of a price tag. What's more, local brokers often disappear once that contract is signed.

One Size Does Not Fit All
We understand an off the shelf solution is probably not what you’re looking for. That’s why we’ve partnered with Digital Benefit Advisors, the nation’s largest employee benefit-only agency to deliver custom solutions to our unique credit unions.

You'll receive the best of all worlds: access to a broader variety of carriers, dynamic tools, proprietary products and the support to effectively navigate the complexities of health care reform. And no one understands your local landscape better than their senior-level advisors.

Customer Care Advocates
Long after the sale, Digital representatives are available to you - and to your employees - every single business day. This is a huge distinction from traditional brokers and a terrific time-saver for you.

Think about it. If your employees don't understand their coverage or are having difficulty with a claim, you don't have to troubleshoot – Digital will do it for you. You can focus on running your business, and let Digital take care of your employee benefits needs.

To take a closer look, contact Liz Shaeffer, PCUA's Group Health Insurance Administrator, at 800.932.0661, extension 5251 or email

Pennsylvania Credit Union Association/Pacul Services, Inc.
800.932.0661    •

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