Connecting the Generations
on the Front Line
From rotary phones to touch-tone phones, cell phones to smart phones, each generation identifies itself with unique cultural differences. What happens, however, when different generations meet on the front lines?
Credit unions often have front-line staff from one generation trying to connect and cross-sell to a member from another. A credit union staff’s willingness to understand and bridge the different generations will increase its service and selling success.
This session will cover:
$169 per connection
Speaker: Mark Arnold
WEBINARS ON DEMAND
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Embezzlement: How to Protect Your Credit Union
Front Row Webinars is a collaboration between nationally recognized consultant, Rory Rowland and the Pennsylvania Credit Union Association's Education Department. Questions? Contact the Education Department at firstname.lastname@example.org