Welcome Dow Northeast FCU

In July, we will welcome Dow Northeast Employees FCU, Philadelphia, PA, to the network as an issuer only. Their members will begin using shared branching on July 13, 2015.

For your convenience, click on an updated PaCUSC Contact Listing below:

 • Pennsylvania PaCUSC Contact Listing

• Delaware PaCUSC Contact Listing

2015 Third Party Due Diligence Document Available

CO-OP Shared Branching engaged BDO USA, LLP, a leading audit firm, to conduct an independent audit of their internal controls and management of the Next Generation Network (NGN) for the period January 1, 2014 through December 31, 2014. We are pleased to let you know a copy of that final SOC1 (formerly referred to as SAS70 or SSAE16) report for 2014 is now available for your credit union. Printed copies are available at a minimal charge; while an electronic version is available at no cost to your credit union.

If your credit union needs the most up to date version of this, please contact Sandy Shenk.

Mystery Shopper Update Form

CO-OP Shared Branching recently made changes to the mystery shopper form and began using this new form in June. Click here for an updated Mystery Shopper Procedures for your reference manual.

The number of questions have been reduced in an effort to focus on making sure the mystery shopper is obtaining accurate information about the experience and procedures.

Shared Branching Web Marketing

The 2015 Shared Branching Marketing Campaign has been shipped to your credit union and/ or data processor.

Some credit unions have requested web components to use on their website or in social media. PaCUSC will be happy to assist any credit union with these items. If your credit union is interested in web components please email your requirements, such as file format and size (width by height), to Jay Young at jay.young@pcua.org by July 15, 2015. The turnaround time will be two weeks to ensure you have your components by the end of July.

Sprig Deposits

When your members are making deposits using the Sprig mobile app, please make sure the member understands that the name on the check must match exactly what is on their account. If the name on their account is Sandra Shenk, the check cannot be made payable to Sandy Shenk.

Members also need to make sure they endorse the check with the name that appears on the front. If it is a business name on the check, the check must be endorsed with the business name and deposited into an account with the business name.

Extended ISO 8583 Mandate Update

As we have reported to your credit union on several occasions, CO-OP has mandated a change to the CO-OP Extended ISO 8583 Specification, which went into effect on June 29, 2015. Your credit union should have worked with your data processor to make any necessary changes to your ensure your credit union is running on the most up-to-date software version. Credit unions that have not updated could experience issues.

You may have noticed some changes with this mandate; however, at this time no changes should be made in processing transactions until the CO-OP Shared Branching Policies and Procedures are updated to clarify these new fields. CO-OP Shared Branching will focus on updating these policies and procedures now that the mandate has been completed.

CO-OP Connect and Sprig Agreements

In addition to your participation in the shared branching network, your credit union utilizes additional CO-OP products that are a part of the CO-OP Connect suite of products. The products included under CO-OP Connect are CO-OP Mobile, Sprig by CO-OP/RealPay by CO-OP, CO-OP My Deposit, RealPay by CO-OP, and CO-OP Connect Issuer Interface without shared branching connection. CO-OP is working to standardize their agreements for their various products that you currently utilize with them. This will not affect the agreement for shared branching you currently have with the Pennsylvania Credit Union Service Centers, Inc. (PaCUSC).

Your credit union received your CO-OP Connect agreement either from CO-OP directly or from PaCUSC. Please review the agreement and return it to CO-OP Shared Branching as indicated in the letter that accompanied the agreement.

Branching Out is a monthly publication of Pennsylvania Credit Union Service Centers, Inc.

For questions about this newsletter or about shared branching, please contact Sandy Shenk, PaCUSC State Coordinator, 800-932-0661, Ext. 5267.