In-State Large Check Deposit Faxing

We have an in-state policy that large check deposits must be faxed to the issuer credit union the same day. Keep in mind that when faxing these checks they should be faxed to the number on the PaCUSC contact listing; however, should not be put to the attention of the contact person listed on this sheet.

For your convenience, below is the updated PaCUSC Contact Listing. 

Pennsylvania PaCUSC Contact Listing

Delaware PaCUSC Contact Listing

We have made some minor changes to the policy to change the information that is put on the cover sheet, as there has been concern about the member’s account number being placed on the fax cover sheet and then sitting on a fax machine.

Please see the updated In-State Policies outlining these changes.

Researching Issues

There may be times an issue occurs with a member’s account not being able to be accessed or some other reason. When it comes to researching issues there is some key information that is needed to help this process. Information needed to research an issue:

  • Issue that is occurring – whether your credit union is the acquirer or issuer, your member reports to you
  • Date and time of issue
  • Location of issue
  • Member information – credit union name, account number, and member name
  • Any other information that can assist with researching and correcting issue

With this information, please contact Sandy Shenk or Network Services for assistance with getting the issue resolved. Sometimes traces will need to be turned on to determine the issue and what is needed to resolve this from occurring in the future.

Shared Branching Videos

PaCUSC has found several shared branching videos put together by other shared branching networks from across the country. Please feel free to use these videos in promoting shared branching at your credit union, whether on your in-branch video screens, on your website, or via social media.

You can find these videos on the PaCUSC Marketing website, which we are working to update to provide fresh new material for your credit union. We encourage your credit union to check this website periodically for updates.

Sprig by CO-OP

Sprig by CO-OP gives credit unions that don’t have a mobile banking application with remote deposit capture an affordable option. The credit unions are not charged an implementation fee.

Here are the manuals associated with Sprig for your reference:

Sprig by CO-OP allows members to view balances, transfer money between accounts, transfer money to other accounts at the same credit union, or another credit union account as long as the other credit union is part of shared branching. Members can also make deposits by taking a photo of the check. Sprig will have the P2A (Pay Anyone) feature coming soon so members can transfer money to an account even if that credit union or bank is not part of shared branching.

With Sprig, it does not matter if the person you want to transfer money to is signed up for a Sprig account or not, right now as long as their credit union is part of shared branching they can receive money. During the transfer of funds, the account number is not needed, the member enters the member’s cell phone number or email address and the other person will receive a token on how to log in to receive their funds to their account. The account the funds will be deposited to will be the default account. This account typically has the lowest account number which is usually the savings account.

2015 NGN Maintenance Schedule

Please be advised that as part of the CO-OP Shared Branching yearly maintenance schedule, CO-OP Shared Branching will be performing system maintenance on the following dates:

Month

Date

Day

Time (EST)

Systems

Duration

1st Quarter

March

15th

Sunday

2am - 4am EST

 

2 hours

 

 

 

 

 

 

2nd Quarter

April

19th

Sunday

2am - 4am EST

 

2 hours

May

17th

Sunday

2am - 4am EST

 

2 hours

June

28th

Sunday

2am - 6am EST

Specification Enhancements

4 hours

 

 

 

 

 

 

3rd Quarter

July

19th

Sunday

2am - 4am EST

 

2 hours

August

16th

Sunday

2am - 4am EST

Annual Disaster Recovery Testing (Failover to DR Site)

2 hours

September

20th

Sunday

2am - 4am EST

Annual Disaster Recovery Testing (Cutover to Main Site)

2 hours

 

 

 

 

 

 

4th Quarter

October

18th

Sunday

2am - 4am EST

 

2 hours

November

15th

Sunday

2am - 4am EST

 

2hours

December

20th

Sunday

2am - 4am EST

 

2 hours

 

During portions of this window, NGN will be unavailable for processing. Please also note the following: • This will affect processing for My Deposit, Fast Branch, CO-OP Member Center, and CO-OP Mobile in addition to shared branching transactions. • Daily NGN settlement reports will be distributed by 12:00 p.m. EST. • At the conclusion of the maintenance period we may need to contact your credit union to bring host links back online if they do not reconnect automatically. Please make sure your IT staff is aware of these dates as well. We appreciate your patience as CO-OP Shared Branching strives to enhance NGN.

June 2015 Mandate Notification

As previously communicated to your credit union, CO-OP Shared Branching has new ISO 8583 mandates that data processors and credit unions need to make sure they are in compliance with effective June 29, 2015. 

The ISO 8583 controls your Issuer and Acquirer interfaces and will impact processing shared branching transactions, as well as any additional products and services that are connected to your core data processing system through CO-OP.  These products and services include:

  • CO-OP Member support
  • NextGen ATM by CO-OP for on-us transactions only
  • CO-OP Mobile
  • CO-OP My Deposit and My Deposit Mobile
  • Mobile Remote Deposit Capture behind Sprig by CO-OP, Ensenta, Vsoft or DeposZip
  • Any other third party connections such as eZforex.com, emagineIf, PiggyBanc , etc.

Your data processor has been notified of the changes required to support the new ISO 8583 as well as the deadline.  The release provided by your data processor must be available to your IT team or service bureau to install by 2 a.m. Central Time on June 29, 2015 in order to retain network integrity; which will be at risk if any data processor is out of compliance. There will be no waivers available for the June 29, 2015 deadline.  If the new release is not installed, your credit union is at risk of a substantial service disruption for shared branching service and/or financial premium for the service.

PaCUSC and CO-OP is dedicated to ensuring this does not occur by maintaining regular communications with you and your data processor between now and the June 2015 mandate. We will continue to keep you updated on the progress of your data processor's certification and we’ll notify you of any out-of-compliance issues that may result in limiting your access as an issuer and/or acquirer.

Thank you for your cooperation as we strive to improve the CO-OP Shared Branching network for your credit union and members.  If you have any questions, please contact me with any questions.

Branching Out is a monthly publication of Pennsylvania Credit Union Service Centers, Inc.

For questions about this newsletter or about shared branching, please contact Sandy Shenk, PaCUSC State Coordinator, 800-932-0661, Ext. 5267.