Welcome Boeing Helicopters CU!

In March, we will be welcoming Boeing Helicopters CU, Ridley Park, PA, to the network as an issuer.  Watch your e-mails for the specific date the credit union will go live.

For your convenience, attached is the updated PaCUSC Contact Listing. 

Pennsylvania PaCUSC Contact Listing

Delaware PaCUSC Contact Listing

Foreign Check Deposits

When making deposits for shared branching members, keep in mind the check must be in US Currency only.  The CO-OP Shared Branching policies and procedures allow only transactions in US Currency to be accepted. 

If a member brings in a check payable in US Currency, but drawn on a foreign bank, accepting the check will be up to your credit union based upon your ability to deposit the item.

Anytime you are unable to assist the member due to one of the reasons above, please be sure to refer the member back to their credit union. 

Transfers

When a member would like to do any type of transfer, regardless if it’s between two accounts at the same credit union, the transaction should always be processed as a transfer.  All data processors have built these transfer types into their teller screens as a requirement of shared branching.  If your credit union is unsure of how to process a transfer for any of these options, please work with your data processor to find out the procedures.  Please keep in mind that a withdrawal and deposit is not a valid option, the transaction must be processed as a transfer.

When a transfer is done, your credit union may see a transaction type of Deposit from Transfer (DTF), Withdrawal from Transfer (WTF), or Payment from Transfer (PTF) on your reports.  These transaction types may also appear on your Cash Transaction Report.  The reason they appear on this report is even though they are transfers, they use the cash bucket during the course of the transaction so it will appear on the cash transaction report.  When you see the transaction types of DTF, WTF, or PTF, you will know that it was a transfer.

If you have additional questions regarding transfers, please contact Sandy Shenk or Network Services.

Mystery Shop

All acquirer credit unions should have received an e-mail from DSG Associates, Inc. containing a link to a video to help your credit union get the most out of the Mystery Shopping program website. 

Please keep in mind that your credit union will never dispute a shop on this website.  All disputes must be submitted to Sandy Shenk and she will review all disputes and submit the disputes to DSG on your behalf.

If you have any questions, please contact Sandy directly.

2014 Maintenance Schedule

As part of CO-OP Shared Branching’s yearly maintenance schedule, they will be performing system maintenance on the following dates:

2014 IT Maintenance Schedule

 

 

Month

Date

Day

Time (EST)

Systems

Duration

1st Quarter

 

 

 

 

February

23rd

Sunday

2AM - 4AM EST

 

2 hours

March

23rd

Sunday

2AM - 4AM EST

 

2 hours

2nd Quarter

 

 

 

 

April

27th

Sunday

2AM - 4AM EST

 

2 hours

June

22nd

Sunday

2AM - 4AM EST

 

2 hours

3rd Quarter

 

 

 

 

July

20th

Sunday

2AM - 4AM EST

 

2 hours

September

21st

Sunday

2AM - 4AM EST

 

2 hours

4th Quarter

 

 

 

 

October

19th

Sunday

2AM - 4AM EST

 

2 hours

November

9th

Sunday

2AM - 4AM EST

 

2 hours

 

Mondays, 5:00am EST - Weekly IST Implementations Loads   (Note:  this was done at 11:00 pm EST on Sundays in prior years).

During portions of this window, NGN will be unavailable for processing.  Please also note the following:

1) This will affect processing for My Deposit, Fast Branch, CO-OP Member Center, and CO-OP Mobile in addition to shared branching transactions.

2) Daily NGN settlement reports will be distributed by 12pm EST.

3) At the conclusion of the maintenance period CO-OP Shared Branching may need to contact your organization to bring host links back online if they do not reconnect automatically. 

We appreciate your patience as we strive to enhance NGN. Please contact Sandy Shenk or Network Services at 866-812-2872 opt 2 or networkservices@co-opngn.net with questions.

Branching Out is a monthly publication of Pennsylvania Credit Union Service Centers, Inc.

For questions about this newsletter or about shared branching, please contact Sandy Shenk, PaCUSC State Coordinator, 800-932-0661, Ext. 5267.