LISTEN, FIGHT, PRAISE, LEAD:
Proven Methods to Solve Problems,
Lead Effectively, and Strengthen Relationships

March 26, 2013
2:00 p.m.

As a young professional, you're faced with a number of challenges: listening closely, confronting respectfully, resolving issues effectively, and keeping the bond with your co-workers strong. This session will equip you with a proven listening technique featured on Everybody Loves Raymond, the six-step conflict resolution model from which the term “win-win solution” was coined, and the simple three-step method that works for either confronting or praising anyone.

This webinar is designed specifically for young credit union professionals, and is part of the professional development opportunities offered to the new young professionals network being developed by the Pennsylvania Credit Union Association and Mid-Atlantic Corporate FCU.

This webinar is FREE!
Registration includes 6 months archive access.

Speaker: Andy Janning
During his 13-year tenure at FORUM Credit Union, starting as their Corporate Trainer and finishing as their Vice President of Organizational Development, he created over 1,000 hours of learning and organizational development programs to support their $700 million in asset growth. His expertise helped FORUM capture Best Places to Work in Indiana awards in 2008 and 2012, along with a Top Place to Work award in 2010 from the Indianapolis Star.

He has earned national accolades for overall training excellence from Training Magazine and the American Society of Training and Development. The Credit Union National Association named him the national Training Professional of the Year, and Training Magazine called him one of the Top Trainers in the world under the age of 40. He’s the only person in the history of the credit union movement to hold all of these honors.

WEBINARS ON DEMAND
This webinar is FREE to all that register!

Click here to Access
Front Row Webinar Archive Page

ARCHIVED WEBINARS

Connecting the Generations on the Front Line

Regulators & Examinations: Your Credit Union’s Rights

Front Row Webinars is a collaboration between nationally recognized consultant, Rory Rowland and the Pennsylvania Credit Union Association's Education Department. Questions? Contact the Education Department at education@pcua.org