Mark Arnold, nationally recognized expert is back with fresh tips along with tried and true techniques for service and selling. This unique program reinforces the fundamentals of high quality member service and selling. The series will teach your credit union staff the importance of top notch service to your members and the relationship between services, sales, and member retention.
Even if your credit union did not participate in the in-person training, your staff can still benefit. Let Mark help your staff gain a greater understanding of sales and service best practices.
Rotary Phones or Smart Phones? How to Connect and Sell to Different Generations
Rotary phones. Touch-tone phones. Cell phones. Each generation identifies itself with unique cultural images. Consumers active in today’s marketplace can also be divided into four distinct groups: Matures, Baby Boomers, Xers and Dot Comers. Your willingness and adaptability as a front-line employee to connect with different generations will determine how successful you are in reaching and bridging these critical age ranges.
It Takes More Than Words to Sell: Improving your Non-Verbal Communication Skills
What if you removed the spoken word from the sales process altogether? Non-verbal communication is an often overlooked but critical part of successful service and sales.
How to Close the Sale
Closing: it’s one of the most difficult aspects of any sales situation. We serve the member well. We give them good information. But we don’t get the sale. Why? Too often it’s because we don’t know how to close the sale.
$169 for each webinar